Legal Aid NSW
Legal aid grants tracker
Real-time SMS updates for people waiting on legal aid decisions. Silver, Sydney Design Awards 2020.
Hello, I'm Luke —
Why not design legal services people can actually use?
I'm a legal designer working on digital products, service redesign, and AI tools to help people access justice in Australia.
Luke Thomas
Legal Designer
- Justice
- Tech
- AI
- People
- Co-design
- Words
- 10 YRSdesigning a better experience for people in the justice system
- Awards2020 Sydney Design Awards, 2024 Anthem Awards, 2025 Good Design Award, 2025 Australian Web Awards
- GlobalDesigned ODR and AI products that are used by help-seekers and courts across Australia and the US
- ChangeSystem reform, digital innovation, and pragmatic change through better design
01 · Selected work
Products and services I've helped shape
National Legal Aid
amica
Helping separated couples reach agreements on parenting, property and money without going to court. Anthem Award winner, 2024.
National Justice Project + partners
Hear Me Out
A conversational AI prototype helping people understand their rights and connect to legal support. Good Design Award winner, 2025. Australian Web Awards winner, 2025.
Portable product
Sweep
Checking payslips against Australian awards, turning complex award rules into clear answers for workers and employers.
02 · What I do
Three ways I help
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Digital legal products
Designing and scoping digital services for legal aid, courts, tribunals and government.
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Co-design
Running research and workshops with the people who use and work in the legal system.
-
AI for access to justice
Finding where AI genuinely helps people understand and act on the law, and where it doesn't.
03 · Thoughts
Notes on design, law and AI
04 · Writing & speaking
Publications and Podcasts
- JournalEmpowerment by design · ANZ Computers & Law Journal, 2021[URL]
- JournalMaking ODR Human · International Journal of Online Dispute Resolution, 2018[URL]
- Article10 years in legal design · Legal Design Journal[URL]
- PodcastLegal Design Podcast · Spotify[URL]
- PodcastPortable Talks · Spotify[URL]
- TalkHuman-centred design for legal services · ALTACon 2019[URL]